Job Description
Are you a problem-solver with a passion for technology?
ApexTech Solutions is urgently hiring Help Desk Support Specialists to join our dynamic team in Detroit, MI. We are looking for dedicated professionals to provide top-tier technical support to our employees and clients. If you are ready to advance your career in a fast-paced IT environment, we want to hear from you!
ApexTech Solutions is urgently hiring Help Desk Support Specialists to join our dynamic team in Detroit, MI. We are looking for dedicated professionals to provide top-tier technical support to our employees and clients. If you are ready to advance your career in a fast-paced IT environment, we want to hear from you!
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Manage and track IT service tickets using our internal ticketing system.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Perform regular system updates and security patches to ensure system integrity.
- Assist in the deployment of new hardware and user onboarding processes.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1-3 years of experience in IT support or help desk roles.
- Knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow, Jira).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.