Job Description
Are you a tech enthusiast looking to make an impact in a dynamic environment? Apex Digital Solutions is seeking a dedicated Help Desk Support Specialist to join our rapidly growing team in Detroit, Michigan. In this role, you will serve as the primary point of contact for employees, ensuring seamless access to technology resources that drive our business forward.
We offer a competitive benefits package, including health insurance, flexible PTO, and opportunities for professional growth within a forward-thinking company.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware (laptops, printers) and software applications.
- Manage and resolve incoming support tickets via our internal ticketing system (ServiceNow/Jira) in a timely manner.
- Perform remote troubleshooting and on-site diagnostics to resolve network connectivity and system issues.
- Assist in the deployment of new workstations, software updates, and security patches.
- Conduct user training sessions to improve software proficiency and general IT literacy.
- Maintain accurate documentation of all support interactions and solutions.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Minimum of 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network concepts (LAN, WAN, TCP/IP) and troubleshooting protocols.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently as well as part of a collaborative team.