Job Description
Launch your career in IT with our elite IT Support Trainee program in Minneapolis! TechAdvance Solutions is seeking motivated individuals to join our dynamic team and gain hands-on experience in enterprise-level IT operations. This immersive 12-month program combines structured training with real-world projects, mentorship from senior engineers, and potential for direct hire upon completion. You'll work with cutting-edge technologies including cloud infrastructure, cybersecurity protocols, and network systems while supporting Fortune 500 clients. Our culture values innovation, continuous learning, and career growth—perfect for aspiring IT professionals ready to make their mark.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for enterprise clients
- Install, configure, and troubleshoot hardware (desktops, laptops, servers) and software systems
- Monitor network performance, security alerts, and system logs using enterprise tools
- Document technical procedures, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on system migrations and upgrades
- Participate in rotational assignments across IT departments (Helpdesk, Infrastructure, Security)
- Execute preventative maintenance tasks and system backups
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Strong problem-solving skills with ability to troubleshoot logical issues
- Excellent written/verbal communication and customer service aptitude
- Ability to work flexible hours including occasional on-call rotations
- Valid driver's license and reliable transportation for occasional on-site visits