Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Anaheim, CA! We're seeking a tech-savvy professional to provide exceptional user support with the added benefit of weekly pay. You'll be the first point of contact for resolving technical issues across hardware, software, and network systems. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the flexibility of a modern workplace. Apply today and start earning weekly!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Manage and document support tickets in ServiceNow
- Provide onboarding assistance for new employees and hardware setups
- Collaborate with network and security teams for escalated issues
- Maintain inventory of IT assets and peripherals
- Train users on best practices for data security
- Generate monthly performance reports for management review
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of help desk or IT support experience
- CompTIA A+ or Network+ certification
- Proficiency in Windows OS and Microsoft 365
- Experience with ticketing systems (ServiceNow/Jira)
- Strong troubleshooting and communication skills
- Ability to work rotating shifts including weekends