Job Description
We are looking for a dedicated Help Desk Support Specialist to join our dynamic team in Charlotte, NC. In this role, you will be the first point of contact for our employees, providing technical assistance, troubleshooting hardware and software issues, and ensuring our technology infrastructure runs smoothly.
At Apex Tech Solutions, we value innovation and customer service. If you are passionate about technology and enjoy solving complex problems, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues including Windows, Mac, printers, and mobile devices.
- Install, configure, and maintain computer workstations, peripherals, and network connections.
- Assist in the deployment of new hardware and software updates across the organization.
- Maintain accurate records of all support incidents and resolutions in the ticketing system.
- Collaborate with senior IT staff to escalate complex technical problems effectively.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-3 years of experience in Help Desk or IT Support roles.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills with a customer-service focus.
- Ability to troubleshoot network connectivity issues and resolve printer errors.
- Must be self-motivated, detail-oriented, and capable of working independently.