Job Description
Join our dynamic IT team in Lubbock, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This role offers competitive compensation, comprehensive benefits, and clear growth paths within our nationally recognized tech infrastructure. If you're passionate about solving technical challenges and enhancing user experiences, apply today to become part of Lubbock's premier tech employer.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application compatibility problems
- Document all support cases using ITSM tools while maintaining SLA compliance
- Collaborate with network and security teams on escalated technical incidents
- Deploy and configure end-user equipment including workstations, peripherals, and mobile devices
- Conduct user training on new systems and security best practices
- Monitor system alerts and perform proactive maintenance to prevent service disruptions
Qualifications
- Associate degree in IT or equivalent technical certification (CompTIA A+, Network+ preferred)
- 2+ years of experience in desktop support or help desk environments
- Proficiency in Windows OS, Microsoft 365, and enterprise networking fundamentals
- Strong troubleshooting methodology with ability to escalate complex issues
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Valid Texas driver's license and ability to travel between office locations