Job Description
Are you the go-to person for fixing computers and solving technical headaches?
Apex Technology Solutions is currently Hiring Now for a dedicated Help Desk Support Specialist to join our innovative team in the historic city of Boston, MA. If you have a passion for technology and a knack for customer service, we want to hear from you.
As part of our IT team, you will be the first line of defense for our employees, ensuring they have the tools and support they need to succeed. We offer a hybrid work environment and a competitive benefits package.
Responsibilities
- Tier 1 & Tier 2 Support: Provide exceptional technical support via phone, email, and in-person for hardware, software, and network issues.
- Ticket Management: Log, track, and manage all incoming support tickets using our Service Desk software (Jira/Zendesk) to ensure timely resolution.
- System Administration: Assist in the deployment, configuration, and maintenance of end-user devices, including laptops, printers, and mobile devices.
- Hardware & Software Installation: Perform software installations, updates, and patch management across the organization's Windows ecosystem.
- User Training: Conduct onboarding sessions and provide clear, jargon-free guidance to non-technical staff.
- Security Compliance: Enforce company security policies and assist in the setup of VPNs and access controls.
Qualifications
- Experience: Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- Education: Associate degree in Information Technology, Computer Science, or related field (or equivalent technical certification).
- Technical Skills: Proficiency with Windows 10/11, MS Office Suite, and Active Directory.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
- Problem Solving: Proven ability to troubleshoot issues methodically and escalate when necessary.
- Availability: Ability to work flexible hours, including some evenings or weekends as needed.