Job Description
Join the Team at Apex IT Services
We are seeking a motivated Help Desk Support Specialist to join our growing team in Baton Rouge, Louisiana. If you have a knack for solving technical problems and a passion for technology, we want to hear from you.
In this role, you will serve as the primary point of contact for our internal and external clients, providing top-tier technical support and ensuring IT systems operate smoothly. You will play a crucial role in maintaining productivity and satisfaction within our organization.
What You'll Do:
From troubleshooting software glitches to deploying new hardware, no two days will be the same. You will work closely with our senior engineering team to resolve complex issues and improve our IT infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot hardware and software issues on Windows, macOS, and mobile platforms.
- Install, configure, and maintain computer systems, printers, and network peripherals.
- Document all support tickets, incidents, and resolutions in the ticketing system.
- Assist with the setup and maintenance of Active Directory and user accounts.
- Conduct routine system checks and perform basic network diagnostics.
- Communicate technical information to non-technical users in a clear and professional manner.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Office Suite and operating systems.
- Excellent problem-solving skills and attention to detail.
- Ability to lift and carry IT equipment weighing up to 40 lbs.
- Valid driver's license and willingness to travel to client sites in the Baton Rouge area.