Job Description
Join TechCore Solutions as a Help Desk Support Specialist in Baltimore, MD and become the hero of our team! We're seeking a tech-savvy professional to deliver exceptional IT support across 500+ users. Enjoy hybrid work, comprehensive benefits, and growth opportunities in a dynamic tech environment. If you're passionate about problem-solving and thrive in collaborative settings, this role is your perfect match.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve desktop/laptop issues including OS, applications, and peripherals
- Manage service desk tickets in Jira with SLA adherence and documentation
- Assist with new employee onboarding including equipment setup and account provisioning
- Collaborate with IT infrastructure team on system updates and security protocols
- Create knowledge base articles and training materials for end-users
Qualifications
- 3+ years of experience in corporate IT help desk or technical support role
- Expertise in Windows 10/11, Microsoft 365, and Active Directory
- CompTIA A+ or equivalent certification required
- Proficient with remote support tools (TeamViewer, SCCM) and ticketing systems
- Strong troubleshooting skills with hardware, software, and network connectivity
- Excellent communication and customer service abilities
- Experience with ITIL processes preferred