Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career with a $3,000 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance to our growing client base in Austin's thriving tech ecosystem. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your problem-solving skills shine. Apply today and become part of Austin's premier IT support provider!
Responsibilities
- Deliver remote and on-site technical support for hardware, software, and network issues
- Manage ticketing systems to track, prioritize, and resolve user requests
- Install, configure, and maintain workstations, laptops, and peripherals
- Provide clear documentation of resolutions and create knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Conduct user training on new systems and best practices
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency with Windows, macOS, and Microsoft Office 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+ or equivalent certification preferred
- Excellent communication and customer service skills
- Ability to troubleshoot hardware and software issues independently
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)