Job Description
Are you a tech-savvy problem solver looking for a rewarding career in the heart of San Francisco? Apex Digital Systems is seeking a dynamic and detail-oriented Help Desk Support Specialist to join our growing team. We are thrilled to announce a $2,000 Sign-On Bonus for qualified candidates who are ready to make an impact!
In this pivotal role, you will serve as the primary point of contact for our employees, ensuring they have the technical resources and seamless support needed to drive business success. If you are passionate about technology and enjoy helping others solve complex problems, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and prioritize help desk tickets within our ticketing system (ServiceNow/Zendesk).
- Perform hardware installations, configurations, and regular maintenance of workstations and peripherals.
- Assist in the deployment of new applications, operating system upgrades, and software patches.
- Document all technical issues, resolutions, and procedures in the internal knowledge base.
- Collaborate with the IT team to improve support processes and enhance the user experience.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+ preferred).
- Minimum of 1-3 years of professional Help Desk or technical support experience.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Proficiency with networking concepts, VPNs, and remote desktop software (TeamViewer, RDP).
- Exceptional interpersonal and customer service communication skills.
- Ability to troubleshoot problems under pressure and maintain a professional demeanor.