Job Description
Are You Ready to Make an Impact? We Are Hiring!
Apex Digital Solutions is looking for a dedicated Help Desk Support Specialist to join our growing team in Irvine, CA. If you are passionate about technology and enjoy solving complex problems for users, we want to hear from you. We are proud to offer a $2,000 Sign-On Bonus for new hires to welcome you to the team!
Why Choose Us?
- Competitive salary package ($55k - $75k)
- $2,000 Sign-On Bonus upon successful completion of the onboarding period.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and certifications.
- A collaborative and inclusive company culture.
The Role
As a Help Desk Support Specialist, you will be the first point of contact for our internal employees regarding IT issues. You will provide top-tier technical support, ensuring our team can work efficiently without downtime.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware (printers, laptops, desktops) and software (OS, Office Suite, VPN) issues.
- Maintain accurate records of all incidents and resolutions in the ticketing system (e.g., ServiceNow, Jira).
- Assist in the deployment, configuration, and maintenance of new and existing hardware and software.
- Communicate technical information to non-technical users in a clear and professional manner.
- Participate in regular IT maintenance windows and system updates.
- Collaborate with the IT team to improve service delivery and resolve complex technical challenges.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with network troubleshooting, printers, and peripherals.
- Excellent verbal and written communication skills with a customer-centric attitude.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+ Certification is a plus but not required.