Job Description
Join our dynamic team at TechSolve Solutions and enjoy the stability of weekly pay while making a real impact! We're seeking a dedicated Help Desk Support Specialist to be the first point of contact for our clients in St. Petersburg, FL. This role offers competitive compensation, growth opportunities, and the unique benefit of receiving your paycheck every week. If you're passionate about technology and thrive in a fast-paced environment, this is your chance to accelerate your career while enjoying financial flexibility.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware, software, and network issues
- Diagnose and resolve system malfunctions, including Windows OS, Microsoft Office 365, and cloud applications
- Document all support tickets and resolutions using ServiceNow ticketing system
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Conduct end-user training on new systems and security protocols
- Monitor system performance and proactively address potential issues
- Support IT asset management including hardware inventory and lifecycle tracking
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network connectivity, VPN, and remote access
- Excellent written and verbal communication skills
- Ability to prioritize tasks and manage multiple tickets simultaneously
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Valid Florida driver's license and reliable transportation