Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist in Lincoln, NE! We're urgently seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges for our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today to start your career in IT support!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain computer systems and networks
- Create and manage user accounts and permissions
- Document technical issues and solutions in ticketing systems
- Train users on software applications and best practices
- Collaborate with IT teams to escalate complex problems
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 2+ years of technical support experience
- Proficiency with Windows/macOS operating systems
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends