Job Description
Join our award-winning IT support team in the heart of Jersey City! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers unparalleled growth opportunities in a collaborative, fast-paced environment. Enjoy competitive benefits, professional development stipends, and the chance to work with cutting-edge technologies. Apply today and become part of our innovative culture!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Manage service tickets using ServiceNow with SLA-driven resolution
- Document solutions in knowledge base and create user training materials
- Collaborate with network and security teams on escalated incidents
- Deploy and configure new workstations and mobile devices
- Conduct quarterly security awareness training for staff
Qualifications
- 2+ years of IT help desk experience with Windows/macOS environments
- CompTIA A+ or equivalent certification (required)
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting methodology with analytical problem-solving skills
- Excellent communication and customer service abilities
- Experience with ServiceNow or Jira ticketing systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Valid NJ driver's license for occasional site visits