Job Description
Ready to launch your tech career tomorrow? TechSolutions Inc. is seeking passionate Help Desk Support Specialists in Plano, TX to join our innovative IT team. This urgent opening offers immediate start with full training and growth opportunities. Be the first point of contact for resolving technical issues while working with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document all support tickets and maintain accurate incident records
- Install, configure, and upgrade end-user devices and peripherals
- Train employees on system usage and security protocols
- Escalate complex issues to senior IT engineers with detailed documentation
- Monitor system performance and report recurring technical patterns
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and remote tools
- Strong troubleshooting skills with logical problem-solving approach
- Excellent communication and customer service abilities
- CompTIA A+ certification or equivalent technical training
- Ability to work flexible hours including occasional weekends