Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Detroit! We're seeking a customer-focused professional to deliver exceptional technical support to our growing team. As a key member of our IT department, you'll solve complex issues, enhance user experiences, and drive digital transformation. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your expertise makes an impact. Apply today to launch your career in Detroit's thriving tech scene!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document incident resolutions and maintain accurate ticketing system records
- Onboard new employees with equipment setup, account creation, and training
- Collaborate with senior IT staff to escalate complex technical challenges
- Proactively identify system inefficiencies and recommend improvements
- Conduct periodic system audits and user training sessions
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience required
- 2+ years of help desk or technical support experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ServiceNow or similar ticketing systems
- Ability to work flexible hours including occasional on-call duties