Job Description
Join our dynamic team as a Help Desk Support Specialist in Lexington, KY and start your new career tomorrow! We're seeking a tech-savvy professional to deliver exceptional user support while driving innovation in our fast-paced environment. Enjoy competitive benefits, flexible scheduling, and the opportunity to grow your IT career in Kentucky's thriving tech hub. Apply today to become part of a company that values your expertise and invests in your success.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, security protocols, and system performance problems
- Document all incidents, solutions, and asset changes using ITSM tools (ServiceNow/Jira)
- Train end-users on new technologies and security best practices
- Collaborate with IT teams to escalate complex issues and implement preventive solutions
- Manage asset inventory lifecycle including deployment, maintenance, and decommissioning
- Monitor system health and proactively address potential technical disruptions
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ certification or equivalent technical training
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk) and remote support tools
- Ability to work flexible hours including occasional on-call support
- Valid driver's license and reliable transportation for on-site visits