Job Description
Join our dynamic IT team as an IT Support Trainee and kickstart your career in technology! We provide all necessary equipment, including laptops, tools, and software licenses, so you can focus on learning and growing. This hands-on role offers comprehensive training in network administration, system troubleshooting, and user support within a collaborative environment. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Diagnose and resolve hardware/software issues for internal users
- Assist with network setup, maintenance, and security protocols
- Document technical processes and create user documentation
- Collaborate with senior IT staff on infrastructure projects
- Manage inventory of IT assets and equipment
- Provide first-level technical support via ticketing system
- Participate in regular training sessions and skill development
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to learn new technologies quickly
- Comfortable with physical equipment handling
- Valid California driver's license (for occasional site visits)
- Pass background check and drug screening