Job Description
Launch your tech career with our comprehensive IT Support Trainee program in Chicago! No prior experience required – we provide hands-on training to transform your passion for technology into professional expertise. Join our dynamic team where you'll gain real-world experience supporting enterprise systems, troubleshooting hardware/software issues, and delivering exceptional customer service. This is your gateway to a rewarding career in IT with growth opportunities into senior roles.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person
- Install, configure, and maintain desktop hardware, software, and peripherals
- Diagnose and resolve network connectivity issues and system malfunctions
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with senior IT staff on infrastructure projects
- Participate in ongoing technical training and certification programs
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning