Job Description
Immediate Hire Opportunity in Memphis, TN! Join our dynamic IT team as a Help Desk Support Specialist and become the go-to problem-solver for our organization. We're seeking a tech-savvy professional with exceptional communication skills to deliver outstanding user support. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Memphis. Apply now and launch your career in IT support!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve system malfunctions using remote access tools and on-site assistance
- Document all support tickets and maintain accurate knowledge base articles
- Install, configure, and upgrade operating systems and applications
- Collaborate with IT teams to escalate complex issues and implement solutions
- Conduct user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in help desk or IT support role
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with service desk tools (ServiceNow, Jira, Zendesk)
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation