Job Description
Join our dynamic IT team in Lubbock, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain system integrity. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine. Apply today to become an integral part of our growing technology-driven organization!
Responsibilities
- Provide first-tier technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve technical problems efficiently while maintaining excellent customer satisfaction
- Document support tickets and maintain accurate knowledge base entries
- Install, configure, and troubleshoot end-user devices including laptops, printers, and peripherals
- Collaborate with senior IT staff on complex system outages and escalations
- Conduct user training on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1-3 years of technical support experience in a corporate environment
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- Strong diagnostic skills and ability to troubleshoot hardware/software issues
- Excellent communication skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Valid Texas driver's license required for occasional on-site support