Job Description
Join TechSolve Solutions and launch your IT career tomorrow! We're seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our growing client base in Las Vegas. This is your opportunity to work with cutting-edge technology while making a tangible impact on daily operations. Our supportive team environment offers rapid career progression and industry-leading training programs. Apply today and start your journey in tech tomorrow!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure desktop/laptop systems and peripherals
- Document all troubleshooting steps and ticket resolutions in ITSM systems
- Provide first-level security support for access control and password resets
- Train end-users on software applications and best practices
- Collaborate with Tier 2/3 teams for complex issue escalation
- Monitor system performance and report recurring problems
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- 1+ years of technical support experience in Windows/macOS environments
- Proficiency with Active Directory, Office 365, and remote desktop tools
- Strong problem-solving skills with customer-first mindset
- Ability to work flexible shifts including nights/weekends as needed
- Valid driver's license and reliable transportation
- CompTIA Security+ certification (or willingness to obtain within 90 days)