Job Description
Start Tomorrow! Immediate opening for Help Desk Support Specialist in Stockton, CA. Join our dynamic IT team and become the frontline hero for resolving technical challenges. We're seeking a customer-focused professional to deliver exceptional support across hardware, software, and network issues. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your problem-solving skills shine.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network connectivity issues
- Manage and resolve customer service tickets via Zendesk/JIRA with SLA adherence
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document all interactions, resolutions, and knowledge base articles
- Collaborate with Tier 3 engineers for complex escalations
- Conduct remote and on-site system diagnostics and repairs
- Train users on security protocols and best practices
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
- Experience with ticketing systems (ServiceNow, Zendesk, JIRA)
- Ability to prioritize tasks in fast-paced environments