Job Description
Join our dynamic team as a Help Desk Support Specialist and kickstart your career in IT! We're seeking motivated individuals with no prior experience to provide exceptional technical support to our clients. You'll receive comprehensive training and mentorship to develop your skills in troubleshooting, system administration, and customer service. Our collaborative environment offers growth opportunities into advanced IT roles, with competitive compensation and benefits. If you're passionate about technology and eager to learn, apply today to become a vital part of our Baltimore-based support team!
Responsibilities
- Respond to and resolve technical support tickets via phone, email, and chat
- Troubleshoot hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Install, configure, and maintain desktop/laptop systems
- Document all incidents, resolutions, and procedures in our ticketing system
- Collaborate with senior technicians to escalate complex issues
- Provide remote and on-site support as required
- Conduct basic system maintenance and security updates
Qualifications
- High school diploma or equivalent (required)
- Basic knowledge of computer hardware and software
- Excellent communication and customer service skills
- Ability to learn technical concepts quickly
- Strong problem-solving and critical thinking abilities
- Patience and adaptability in fast-paced environments
- Proficiency with Windows operating systems
- Valid driver's license for occasional on-site support