Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Troubleshoot and resolve network connectivity problems, printer issues, and application malfunctions
- Manage user accounts, permissions, and security protocols following company policies
- Document all incidents, solutions, and hardware inventory in ServiceNow
- Collaborate with network engineers and security teams for escalated issues
- Conduct new employee onboarding for IT equipment and software training
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of experience in desktop support or help desk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Zendesk preferred)
- Ability to work flexible hours including occasional on-call rotations