Job Description
Join our award-winning IT team in Las Vegas! Nevada Tech Solutions is urgently seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our growing client base. Enjoy competitive pay, comprehensive benefits, and the vibrant lifestyle of Sin City while advancing your career in a cutting-edge environment.
We offer rapid onboarding, ongoing training, and opportunities for professional growth within our dynamic organization. Our team values innovation, collaboration, and work-life balance – apply today to become part of Nevada's premier tech support force!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Troubleshoot and resolve complex IT issues with exceptional customer service
- Document all interactions and resolutions in our ticketing system
- Deploy and configure new equipment including workstations, peripherals, and mobile devices
- Conduct system maintenance, updates, and security patches
- Collaborate with senior engineers to escalate critical incidents
- Develop user training materials and conduct knowledge-sharing sessions
Qualifications
- 3+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification (required)
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Valid Nevada driver's license (for on-site support)
- Ability to work flexible shifts including weekends