Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Trainee and launch your career in technology with flexible hours designed to accommodate your lifestyle. We're seeking passionate individuals eager to gain hands-on experience in a fast-paced tech environment. Our comprehensive training program covers everything from hardware diagnostics to network troubleshooting, ensuring you develop industry-relevant skills while maintaining work-life balance. Located in the heart of Los Angeles, we offer a collaborative culture where innovation thrives and professional growth is prioritized.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Assist with network configuration, security protocols, and system maintenance
- Document support tickets and knowledge base articles
- Collaborate with senior engineers on complex problem-solving
- Install, configure, and troubleshoot desktop/laptop systems
- Conduct user training on IT tools and best practices
- Participate in IT infrastructure upgrades and projects
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of operating systems (Windows, macOS, Linux)
- Strong problem-solving and customer service aptitude
- Ability to work independently and manage flexible schedules
- Excellent verbal/written communication skills
- Willingness to learn and adapt to new technologies
- Valid driver's license and reliable transportation