Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lincoln, NE! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for career advancement. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all technical issues and solutions in ITSM system
- Collaborate with network/infrastructure teams on complex escalations
- Provide user training on company applications and security protocols
- Monitor system performance and proactively address vulnerabilities
- Assist with IT asset management and inventory control
Qualifications
- 2+ years of enterprise-level help desk experience required
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Experience with ITSM tools (e.g., ServiceNow, Jira)
- Ability to work flexible hours during system outages