Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the vibrant heart of New Orleans! We're seeking a customer-focused professional to deliver exceptional technical support to our diverse workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. Apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Troubleshoot hardware, software, and network issues efficiently
- Document all incidents and resolutions using ServiceNow
- Install, configure, and maintain end-user devices
- Collaborate with senior engineers on complex escalations
- Conduct new employee onboarding for IT equipment
- Implement security protocols and access controls
Qualifications
- 2+ years of IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS and Microsoft 365 suite
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Familiarity with Service Desk software (e.g., Jira, Zendesk)
- Basic networking knowledge (TCP/IP, DNS, DHCP)