Job Description
Join NexusTech Solutions as an IT Support Trainee and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our growing client base. This immersive 6-month training program combines hands-on experience with mentorship from industry experts, equipping you with the skills to become a proficient IT Support Specialist. Our Denver-based team thrives on innovation, collaboration, and continuous learning – perfect for tech enthusiasts ready to make their mark!
What You'll Gain:
- Comprehensive training in enterprise systems, network infrastructure, and cybersecurity fundamentals
- Exposure to cutting-edge technologies including cloud platforms and automation tools
- Mentorship from senior engineers and career development opportunities
- Full-time position with competitive benefits after successful completion
Responsibilities
- Diagnose and resolve hardware/software issues across Windows and Mac environments
- Provide Tier 1 support via phone, email, and remote assistance for end-usersDocument incident tickets, solutions, and knowledge base articles
- Assist with network administration tasks including VPN setup and Wi-Fi optimization
- Deploy and configure workstations, peripherals, and mobile devices
- Participate in cybersecurity awareness training and security drills
- Collaborate with cross-functional teams on IT projects and system upgrades
Qualifications
- Associate degree in IT or related field OR equivalent experience
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with operating systems (Windows 10/11, macOS)
- Strong problem-solving and analytical abilities
- Excellent communication skills with customer service mindset
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid US driver's license and reliable transportation
- Ability to lift 30 lbs and work in server environments