Job Description
We are seeking a detail-oriented and customer-service-driven IT Support Specialist to join our dynamic team in Albuquerque, NM. As a key member of our technical team, you will serve as the primary point of contact for employees, providing remote and on-site technical assistance to ensure our operations run smoothly.
Why Join Us?
- Remote Friendly Policy: Enjoy the flexibility of working from home or our Albuquerque office.
- Competitive Compensation: Salary range of $22.00 - $32.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement in IT support and systems administration.
- Modern Technology Stack: Work with the latest tools and software in a collaborative environment.
Role Overview:
The IT Support Specialist is responsible for diagnosing and resolving hardware, software, and network issues. You will manage user accounts, maintain inventory, and ensure the security of our IT infrastructure. If you thrive in a fast-paced environment and love solving technical puzzles, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools (e.g., TeamViewer, LogMeIn).
- Diagnose and resolve hardware and software issues, including printers, laptops, and peripherals.
- Configure and manage Windows operating systems and standard business applications.
- Assist in the setup and maintenance of local area networks (LAN) and wireless networks.
- Maintain accurate records of help desk tickets and technical resolutions in the ticketing system.
- Conduct user training sessions on new software releases and security protocols.
- Collaborate with senior IT staff on network upgrades and system migrations.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 1-3 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Familiarity with Active Directory, VPNs, and network troubleshooting principles.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong written and verbal communication skills.
- Ability to work independently in a hybrid or remote-friendly work environment.