Job Description
Join TechSolve Inc.'s dynamic IT team as a Help Desk Support Specialist in Lincoln, NE! We provide all necessary equipment and tools to ensure your success. As the first point of contact for technical support, you'll resolve hardware/software issues, deliver exceptional customer service, and maintain system integrity. Enjoy a collaborative environment with growth opportunities and comprehensive benefits.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to employees
- Manage ticket systems with SLA adherence and documentation
- Deploy and configure company-provided equipment (laptops, peripherals)
- Conduct user training on IT systems and security protocols
- Monitor network performance and escalate critical issues
- Maintain asset inventory and lifecycle management
Qualifications
- 2+ years of Help Desk or Tier 1/2 IT support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS troubleshooting and Active Directory
- Strong customer service and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Basic networking knowledge (TCP/IP, DNS)
- Ability to lift 25 lbs for equipment deployment