Job Description
Join our dynamic team as a Help Desk Support Specialist in Santa Ana, CA! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. This hybrid role combines remote flexibility with collaborative office work in our modern Santa Ana headquarters. You'll be the frontline hero resolving technical challenges while advancing your career in a company renowned for innovation and employee growth. Enjoy comprehensive benefits, professional development funds, and a culture that celebrates problem-solvers!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1/2 support via phone, email, and remote desktop tools
- Manage Active Directory accounts and permissions
- Document technical procedures in knowledge base
- Collaborate with network and security teams on complex incidents
- Deploy and configure endpoint management solutions
- Train users on cybersecurity best practices
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in ServiceNow/Zendesk ticketing systems
- Strong knowledge of Microsoft 365 and cloud services
- Experience with SCCM/MEM endpoint management
- Excellent communication and customer service skills
- Ability to work flexible shifts including occasional weekends