Job Description
Join our award-winning IT team at InnovateTech Solutions! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base in Nashville. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations, and enhancing user satisfaction. Enjoy a collaborative environment with career growth opportunities, competitive benefits, and the chance to work with cutting-edge technology.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 150+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Document all tickets in ServiceNow with detailed resolution steps and preventive measures
- Deploy and configure new workstations, peripherals, and mobile devices
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training sessions on security protocols and software utilization
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent certification required
- Proficient in Active Directory, Group Policy, and Windows 10/11
- Experience with ticketing systems (ServiceNow preferred)
- Strong analytical skills and ability to troubleshoot under pressure
- Excellent communication skills with customer service mindset
- Valid driver's license and willingness for occasional on-site visits