Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the heart of New York City! We're seeking a customer-focused tech enthusiast to deliver exceptional support to 500+ employees. Enjoy competitive benefits, hybrid work options, and opportunities for career growth in a fast-paced environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing system (ServiceNow) with SLA compliance
- Deploy and configure Windows/macOS devices for new hires
- Document solutions in knowledge base for team reference
- Collaborate with network/security teams on escalated incidents
- Train users on productivity tools and security protocols
Qualifications
- 2+ years IT support experience in enterprise environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote tools
- Exceptional troubleshooting and communication skills
- Experience with Service Desk Plus or Jira preferred
- Bachelor's degree in IT or related field preferred