Job Description
Are you ready to start tomorrow? Apex Technology Solutions is seeking a highly motivated Help Desk Support Specialist to join our growing team in El Paso, Texas. If you have a passion for technology and a knack for problem-solving, this is your opportunity to launch or advance your IT career.
We offer a dynamic work environment, comprehensive benefits, and the chance to work with cutting-edge technologies. Don't wait—apply today and secure your spot!
Responsibilities
- Provide Level 1 and Level 2 technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating systems.
- Perform system maintenance, updates, and patch management.
- Document all technical issues and resolutions in the Service Desk knowledge base.
- Collaborate with senior IT staff to escalate and resolve complex technical problems.
- Ensure strict adherence to company security policies and procedures.
Qualifications
- High School Diploma or GED required; Associate’s Degree in IT or related field preferred.
- 1+ years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Certifications such as CompTIA A+ or Microsoft 365 Certified: Fundamentals are a strong advantage.