Job Description
Join Nevada Tech Solutions' award-winning IT support team and become the hero behind our seamless user experiences! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base in Reno. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you thrive solving problems and delighting users, apply today to join our innovative team!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and group policies
- Document all interactions and resolutions in ServiceNow
- Deploy and configure end-user devices (laptops, peripherals)
- Collaborate with network/infrastructure teams on escalated issues
- Conduct user training on new systems and best practices
- Monitor service desk ticket queues and SLA compliance
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Office 365, and remote support tools
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent customer service and communication skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in fast-paced environments
- Valid driver's license and reliable transportation