Job Description
Join our award-winning IT team in Irvine! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic workforce. This role offers a competitive salary with a $3,000 sign-on bonus, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you thrive in fast-paced settings and love solving complex tech puzzles, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop/laptop, printer, and peripheral malfunctions
- Manage Active Directory accounts, permissions, and group policies
- Document troubleshooting steps and maintain IT service management (ITSM) tickets
- Deploy and configure Windows/macOS systems, Office 365, and enterprise applications
- Collaborate with network and security teams on escalated issues
- Create user documentation and conduct training sessions
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or equivalent certification preferred
- Excellent problem-solving and communication skills
- Ability to work independently and in cross-functional teams
- Basic scripting knowledge (PowerShell/Bash) a plus