Job Description
Join our dynamic team as a Help Desk Support Specialist in Seattle and enjoy the benefit of weekly pay! We're seeking tech-savvy professionals to deliver exceptional customer support while troubleshooting hardware/software issues. This contract role offers competitive compensation and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Resolve Tier 1-2 technical support tickets via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems
- Manage Active Directory, VPN, and network connectivity issues
- Document cases in ServiceNow with detailed resolution steps
- Deploy and maintain hardware/software assets across 150+ endpoints
- Collaborate with network and security teams on escalated incidents
Qualifications
- 2+ years of IT help desk experience with Windows/macOS
- CompTIA A+ or equivalent certification required
- Proficiency in ServiceNow, Jira, or similar ticketing systems
- Strong knowledge of Active Directory and TCP/IP networking
- Experience with hardware deployment (laptops, peripherals)
- Excellent communication and problem-solving skills