Job Description
Join our dynamic IT team as an immediate hire Help Desk Support Specialist in Baton Rouge! We're seeking a tech-savvy professional to resolve user issues, optimize system performance, and deliver exceptional customer service. This contract role offers rapid onboarding and the chance to make immediate impact in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document tickets accurately in ServiceNow with detailed resolution steps
- Conduct employee training on cybersecurity best practices
- Collaborate with network engineers on infrastructure projects
- Monitor system alerts and proactively address potential outages
Qualifications
- 2+ years of help desk or Tier 1/2 IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN configurations, and Office 365
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)