Job Description
Join our award-winning IT support team at NexusTech Solutions, where innovation meets exceptional customer service. We're seeking a passionate Help Desk Support Specialist to become the technical hero of our Glendale headquarters. In this vital role, you'll empower colleagues with seamless IT solutions while advancing your career in a cutting-edge environment. Enjoy competitive benefits, professional development, and a collaborative culture that celebrates problem-solvers.
Our Glendale campus offers state-of-the-art facilities and a dynamic work atmosphere. As we expand our tech infrastructure, this position offers rapid growth potential for driven professionals ready to make an impact.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees across hardware, software, and cloud applications
- Diagnose and resolve network, security, and system issues with 95% first-contact resolution rate
- Manage service ticket lifecycle using ServiceNow and maintain SLA compliance
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document solutions in knowledge base and conduct technology training sessions
- Collaborate with network and security teams on proactive system maintenance
Qualifications
- 2+ years of enterprise-level help desk experience with ticketing systems
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate certification
- Expert troubleshooting skills for Windows OS, Office 365, and Active Directory
- Strong written/verbal communication with ability to translate technical concepts
- Experience with remote support tools (TeamViewer, AnyConnect) and VoIP systems
- Ability to lift 30lbs for equipment deployment and work flexible hours