Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist and become the backbone of our dynamic IT team! We're seeking a tech-savvy professional to provide exceptional user support at our Riverside headquarters. As a direct hire opportunity, you'll enjoy competitive benefits, career growth potential, and a collaborative work environment. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today and launch your IT career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and active directory administration
- Document troubleshooting procedures and maintain knowledge base articles
- Collaborate with network and security teams on escalated technical issues
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential problems
Qualifications
- 2+ years of hands-on help desk or technical support experience
- Proficiency in Windows OS (10/11) and Microsoft 365 suite
- Strong knowledge of networking fundamentals and TCP/IP protocols
- CompTIA A+ certification or equivalent technical training
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to prioritize tasks in a fast-paced environment