Job Description
Join our dynamic IT team as an IT Support Trainee in Jersey City, NJ! We're urgently seeking motivated individuals passionate about technology to launch their careers in IT support. This comprehensive training program combines hands-on experience with mentorship from industry experts, preparing you for a full-time role in our growing tech ecosystem. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment at our state-of-the-art Hudson River campus. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Assist with system installations, configurations, and troubleshooting
- Document incidents and resolutions in ITSM systems
- Collaborate with senior engineers on complex technical problems
- Conduct user training on new technologies and best practices
- Monitor system performance and security protocols
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Customer service experience or aptitude
- Ability to work independently and in teams
- CompTIA A+ or similar certification is a plus
- Valid driver's license for occasional off-site support