Job Description
Join TechSolutions Inc.'s award-winning IT team as an IT Support Trainee! This immersive program combines hands-on experience with structured training to launch your career in technology. You'll gain exposure to enterprise systems, network administration, and cybersecurity protocols while working alongside industry-certified mentors. Perfect for recent graduates or career changers passionate about technology, this role offers a clear path to becoming a full-fledged IT specialist with competitive benefits and growth opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document and troubleshoot tickets using ServiceNow ticketing system
- Assist in deploying and configuring workstations across enterprise environments
- Collaborate with senior engineers on infrastructure projects
- Participate in cybersecurity awareness initiatives and best practices
- Conduct user training sessions for new technology implementations
- Support AV equipment setup and maintenance for company events
Qualifications
- High school diploma or equivalent (A+/Network+ preferred)
- Basic understanding of Windows OS and Active Directory
- Strong problem-solving and communication skills
- Ability to lift 30 lbs and work in server environments
- Customer service experience (retail/tech support preferred)
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Eagerness to learn and pursue industry certifications