Job Description
Join our dynamic IT team in sunny Orlando! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines remote flexibility with in-office collaboration at our modern downtown facility. You'll be the first point of contact for troubleshooting hardware, software, and network issues while maintaining our industry-leading service standards.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health benefits
- Professional development certifications
- Collaborative, tech-forward environment
Responsibilities
- Diagnose and resolve Tier 1-2 technical issues across Windows/macOS environments
- Manage ticketing systems with SLA adherence and customer satisfaction focus
- Deploy and configure workstations, peripherals, and mobile devices
- Document solutions in knowledge base with clear technical documentation
- Collaborate with network/security teams for escalated issues
- Conduct user training on software applications and security protocols
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of enterprise help desk or technical support experience
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Active Directory, Office 365, and remote desktop tools
- Strong diagnostic skills with hardware/software troubleshooting
- Excellent written and verbal communication abilities
- Experience with ServiceNow or similar ticketing systems
- Valid Florida driver's license for occasional on-site visits