Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in Pittsburgh, PA. We're seeking a customer-focused professional to provide exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage ticket queues using ServiceNow with SLA adherence
- Provide remote and on-site support for 200+ employees
- Document solutions in knowledge base for team reference
- Coordinate with network/infrastructure teams on complex issues
- Train users on security best practices and new software
- Monitor system health via SolarWinds monitoring tools
- Contribute to IT asset management processes
Qualifications
- 2+ years in tier 2/3 help desk support role
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and VPNs
- Experience with ticketing systems (ServiceNow preferred)
- Strong diagnostic skills for network connectivity issues
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Valid Pennsylvania driver's license for occasional on-site visits