Job Description
Join our dynamic IT team as a Part-Time Help Desk Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge digital infrastructure. This flexible role offers remote work options with in-office collaboration at our downtown Minneapolis hub. If you're passionate about solving technical challenges and delivering outstanding customer experiences, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage ticketing system (ServiceNow) with SLA adherence and documentation
- Provide remote and on-site support for 50+ employees across 3 locations
- Deploy and maintain network infrastructure including printers and peripherals
- Conduct security awareness training and enforce compliance policies
- Collaborate with vendors for hardware procurement and service contracts
- Document procedures and create knowledge base articles
Qualifications
- 2+ years of help desk experience with Windows/macOS troubleshooting
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, VPN, and Office 365 administration
- Exceptional communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to lift 30 lbs and perform basic hardware installations
- Flexibility to work occasional evenings/weekends during system upgrades