Job Description
Join our innovative team at TechFlow Solutions as a Flexible Hours Help Desk Specialist! We're seeking tech-savvy professionals with exceptional communication skills to provide world-class support to our growing client base. Enjoy the perfect work-life balance with our flexible scheduling options, including morning, afternoon, and evening shifts. Located in the vibrant heart of Portland's tech district, you'll collaborate with a diverse team while advancing your IT career in a dynamic environment.
Responsibilities
- Deliver timely and effective technical support via phone, email, and remote access
- Troubleshoot hardware, software, and network issues across Windows/macOS environments
- Document all interactions and resolutions in our ticketing system
- Provide user training on company-standard applications and security protocols
- Collaborate with senior engineers on complex technical escalations
- Maintain accurate inventory of IT assets and equipment
- Contribute to knowledge base documentation and process improvements
Qualifications
- 1+ years of technical support or help desk experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong diagnostic skills with ability to logically isolate issues
- Exceptional written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to work independently and manage time effectively
- Flexibility to cover shifts between 6 AM - 8 PM weekdays