Job Description
Join our dynamic IT team as a Help Desk Support Specialist and enjoy the freedom of flexible hours while making a real impact! At TechSolutions Inc., we empower our employees with work-life balance without compromising on excellence. Located in Lexington's thriving tech hub, you'll be the frontline hero resolving technical challenges for our diverse client base. If you're passionate about technology and crave flexibility in your schedule, this is your perfect opportunity to grow professionally while enjoying Kentucky's vibrant community.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues across Windows/macOS environments
- Manage ticket systems with SLA adherence, ensuring timely resolution of user requests
- Diagnose and troubleshoot network connectivity, security protocols, and application errors
- Create and maintain user documentation for common technical procedures
- Collaborate with senior engineers on complex system outages and escalations
- Conduct periodic system health checks and preventative maintenance
- Train end-users on new technology implementations and best practices
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent industry certification preferred
- Proficiency in Active Directory, Microsoft Office 365, and cloud services (Azure/O365)
- Strong diagnostic skills with network troubleshooting tools (Wireshark, Ping, Traceroute)
- Exceptional communication skills with ability to translate technical concepts for non-technical users
- Flexible availability to cover extended hours including weekends and holidays
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools (TeamViewer, AnyDesk)
- Valid driver's license for occasional on-site client visits